Team Leadership & Engagement

• Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
• Identify, recruit and develop talents and work to secure succession plans.
• Organise your team in an efficient manner according to business needs and delegate responsibility.
• Translate strategic and business goals into concrete and individual actions and objectives.
• Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
• Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
• Take part in the recruitment, training, evaluation, motivation and development of the staff.

Business & Client Development

• Behave as an Ambassador, sustain and promote the culture of the brand internally and externally.
• Lead and develop the store success through informed business strategies.
• Champion and develop a customer centric and service mindset in store.
• Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
• Maximise the potential of all product categories carried in the store, capitalising on all available support and fostering synergies between categories.
• Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
• Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
• Be the voice of the store in your area by understanding business and local market to suggest actions and recommendations.
• Be aware of the competitive landscape and market trends.

Operations

• Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
• Ensure that the team are fully trained and understand the Company systems.

• • Extensive management retail;
  • Experience in the luxury goods sector will be a plus;
  • Experience in managing VIP client events;
  • Excellent communication and relationship building skills;
  • Outstanding sense of customer service, sense of initiative and commercial creativity with luxury sensitivity;
  • Fluency in English and Spanish

• Career development plan and realistic growth opportunities.
• Training in the business and product.
• Competitive salary aligned with the level of responsibility, plus a monthly variable component.

If you are looking to develop your career within an established company and grow with them, do not hesitate to apply for this opportunity!